29 May
Posted by Joel Falconer as New Media Technique

Most internet publishers love comments. It’s not unheard of for a writer to sit at their computer checking email every two seconds of the day (literally) in the hopes that one will appear. If you do some surfing, you’ll find a million different guides to getting more of them.
There are obvious personal reasons to look forward to a comment - it makes you feel as if you’ve finally been heard. But comments are important for other reasons, too. Let’s look at a few.
When surfers stumble on a website that has no comments, there’s a lack of social proof. I’ve done it a few times before and I bet you have too; you visit a site where there’s not a comment to be seen or any sign of a readership, so you go elsewhere.
People leaving comments is a sign to others that your writing is worth reading. Social proof is an incredibly interesting concept and one that all writers, marketers, business owners and freelancers should understand.
Comment counts allow you to gauge how well you’re doing at converting visitors into readers and commenters, by comparing a certain period’s worth of comments to the same period’s unique visitors.
A good average is generally considered to be one comment for every hundred visitors - if your ratio is around or above this figure, you’re converting just fine.
There’s another good reason to give your readers incentive to become commenters - perhaps one that is not as frequently cited as the others. By interacting with your site and content, individuals become part of the active, instead of passive, readership. When readers step into the discussion, your brand and the experience are cemented in their minds.
For them, the simple act of leaving a comment constitutes a social interaction, whether you respond or not, thereby forming a semi-personal connection in the commenter’s mind.
There is a rare type of reader who sticks around for years, never once leaving a comment or any indication of their existence, but by and large, it’s the ones you manage to get involved that are the most likely candidates to be long-term, loyal, referring readers.
Remember, it’s not about converting one statistic into another - this is how too many marketers think about comments and new media in general. This medium is supposed to facilitate real communication and real relationships, so the first rule is to always be genuine and look after your readers.
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6 Responses
Marelisa
May 30th, 2008 at 12:55 am
1What you say about social proof: if a person walks into a party and it’s empty, they’re very likely to leave as soon as possible. However, if other people are already there, they’re much more likely to stick around. Have you read “The Tipping Point”? Basically, there’s a personality type that is always giving new things a try and daring to be the first, while most people will simply join once there’s enough social validation of something. It’s a very interesting book. I love getting comments, it makes me feel like I’m communicating with others instead of sitting there by myself writing things that others will never read.
Vered
May 30th, 2008 at 2:15 am
2Hey, Marelisa is here!
I adore Marelisa.
I agree. Comments are very important to me. It’s actually amazing how similar this is to real life - not just in the sense of walking out of an empty restaurant, but also in the sense that in order to receive comment love, you need to give comment love… it’s a give and take thing.
Abundance Blog at » Blog Archive » Share the Love Friday at Marelisa Online - Abundance Blog
May 31st, 2008 at 8:24 am
3[…] Joel Falconer, who does a great job writing for the top-50 blog “Lifehack” and for his own blog “Joel Falconer”, writes about the importance to bloggers of getting visitors to comment at “Why Getting Readers to Leave Comments is Important”. […]
Joel Falconer
May 31st, 2008 at 2:58 pm
4@Marelisa: I haven’t read The Tipping Point, but I do find the problem of trying to market to early adopters and late adopters at once an interesting one.
@Vered: Definitely give and take; I’ve always found that the people with the most comments on their blog have left comments on an insanely large number of other blogs!
Shilpan | successsoul.com
June 2nd, 2008 at 7:56 am
5Joel -
You have a wonderful blog. I can’t agree with you more about the importance of comments. I’ve been blogging for the last three months or so and I’ve been blessed to have on an average over 20 comments per post. Nonetheless, I always take time to respond to each comment and send a copy of the response to the reader via email. It makes me feel connected with readers and create a sense of bonding. It also motivates me to write from my heart with transparency in mind as these readers are my friends.
I’ve subscribed to your blog and I look forward to coming back regularly to comment. Shilpan
Joel Falconer
June 2nd, 2008 at 8:44 am
6Shilpan, thanks for your comment! Creating a sense of accountability and writing for maximum transparency is another great reason to interact with your audience and build relationships with them.
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Joel Falconer is a freelance writer and a recording and performing musician. He is a Contributing Editor at Top 50 blog Stepcase Lifehack.
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